Privacy Policy

Information you send us directly

When you contact us by WhatsApp, email or in an online meeting, we process the information you provide:

• Your name and contact details (email address, phone / WhatsApp number)
• Company or business information
• The services you are interested in and your target countries or markets
• The content of your messages and any documents you share

Information needed to deliver a service

When we work together on a service, depending on its nature we may also process:

• Identity details and documents such as ID and proof of address (for company formation, director-related services, applications to authorities or providers, and where identity verification is legally required)
• Company, shareholder and officer information
• Accounting and tax records, financial statements and tax identification numbers
• Trademark and applicant information needed for a trademark application
• Information about marketplace, store and payment accounts that you share for the service
• Proposal, invoicing and payment details

The get-started form on our website

The multi-step form on the Get Started (/en/get-started) page asks for: the service you are interested in, your business stage, target markets, answers about your existing setup (company, bank, Amazon account, Shopify store, trademark, VAT), the request type (quote or consultation), your name, email, phone / WhatsApp, optionally your company name and a short note, and your consent to be contacted.

While you fill in the form, your answers are kept only as a draft in your browser's session storage (sessionStorage). The draft is not sent to us unless you submit the form (see the Cookie Policy).

When you submit the form with “Send request”, the information above and your contact consent (with the version of the notice you agreed to) are sent to our server. We also record the page the request was sent from, only the domain of the site that referred you (not the full address), campaign parameters (UTM) if the link contained them, the time of submission and a request reference. We use this information to assess your request, get back to you about a quote or consultation and follow up on your request.

The submitted request is delivered as a notification to our team's mailbox through Resend, the service provider we use to send email; Resend processes this information to the extent needed to deliver the email. We do not use Resend to send marketing emails. Our website does not store the request in a separate database; the request is kept in our team's mailbox according to the principles in “How long we keep data”. Our server logs contain only technical information such as the request reference and the delivery result, not the content of the request. If sending fails, the form tells you so; in that case email delivery has not been confirmed. Your draft is kept so you can try again.

Sobbe Assistant (AI-powered chat)

The Sobbe Assistant is an AI-powered chat assistant on our pages. The message you type is sent to our server to generate a reply and may be passed from our server to our AI service provider, OpenAI. This may include your current message, recent messages from the same conversation, summary information derived from the conversation such as topic, market and business model, and the page you are on and its language.

We use this information to answer your question and point you to the right service. We do not store or log the conversation text on our server; the conversation is kept only in your browser tab's memory and is deleted when you reload or close the page. Our server logs contain only technical information such as the outcome of a request, not the content of messages. OpenAI processes the information it receives under its own terms and privacy policy.

Please do not enter unnecessary personal or sensitive information in the assistant, such as your name, contact details, identity, bank or payment details, or health information.

An assistant conversation does not create a request and is not passed to the get-started form. When the assistant points you to the Get Started page, the form only opens with a service, market and request type preselected; the conversation text is not transferred, and your request reaches us only when you submit the form yourself. The WhatsApp message the assistant prepares is a draft you can edit, and it reaches us only if you send it via WhatsApp.

Technical information

When you visit the website, your browser sends technical information such as your IP address, browser type and the page requested to the server so the page can be delivered. This information may be logged by our hosting infrastructure for operational and security purposes.

Our website does not use advertising tools or advertising trackers. Analytics is measured only with your permission (see below).

Website analytics (Google Analytics 4)

If you allow analytics, we use Google Analytics 4 to understand how our website is used and to improve it. If you do not, Google Analytics is not loaded and no analytics data is sent to Google; every feature of the site remains available.

With your permission, the usage information that may be processed is: pages viewed and page titles, navigation on the site, the referring site and campaign link parameters (UTM), device, browser and language information, approximate location derived by Google from your IP address (country and city level), and categorical site events such as opening the assistant, switching language, clicking a contact link or the outcome of submitting the get-started form. Google Analytics stores a random identifier in the _ga and _ga_C6HQM4DM2T cookies to distinguish this browser.

Our analytics implementation is designed not to send your name, email address, phone number, company name, form answers, notes or Sobbe Assistant messages to Google Analytics. Google signals and ad personalisation are switched off; we do not use analytics data for advertising.

Google acts as our processor for this service; the data may be processed in the countries where Google processes data, including the United States. Event data in Google Analytics is kept for no longer than 14 months.

You can change your analytics choice or withdraw your permission at any time with the “Cookie preferences” link at the bottom of every page. The Cookie Policy has the details.

Special category data

Unless a service requires it, we do not ask for special category data such as health information, and we ask you not to share it with us.

Requests and complaints

To exercise your rights, email info@sobbeconsulting.com. We may need to verify your identity before responding. We respond within the legal time limits, normally within one month.

You have the right to complain to the UK supervisory authority, the Information Commissioner's Office (ICO, ico.org.uk). If you are in the European Union, you can contact the data protection authority in your country. Your rights in Türkiye are explained in the KVKK Privacy Notice. We would welcome the chance to address your concern first.